Reputation Management

The cause of many online reputation management problems is an angry customer. Maybe they feel overcharged or possibly that they did not get their money’s worth. Whatever the cause, your best reputation management defense is to make them happy.
If you can calm your angry client while they are still talking to you, that will prevent [...]

While the theories of a “big brother” conspiracy consisted of cameras on every corner and “the man” watching your every move, the reality is everybody is big brother. The cameras on every corner have turned into the camera in everybody’s pocket.
The television monitors in hidden basements are now YouTube, Google Video, and Yahoo Video. Behaving [...]